Refund policy

Return & Refund Policy

We want you to actually use your Reliefly. That's why we offer a 30-day trial: try the device at home, and if it isn't right for you, you have 30 days from the date you receive your order to request a return — used or unused.

How to start a return
Email us at support@reliefly.shop with your order number and a short note about why the device wasn't a fit. Once your request is approved, we'll send you the return address and step-by-step instructions. Packages sent back without an approved return request cannot be accepted.

Condition and hygiene
Because the silicone pads sit directly against the skin, we ask that you return the device clean and complete, with the charging cable and original box. Returns missing the device, cable, or box may receive a partial refund.

Return shipping
Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect — in those cases we cover the cost of return shipping and send you a prepaid label.

Damaged, defective, or wrong item
Please inspect your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, email support@reliefly.shop with a photo within 7 days of delivery. We'll replace it or refund you in full — you won't need to ship anything back in most cases.

Exchanges
The fastest way to swap colors or change your bundle is to request a return for the item you have and place a new order once the return is approved.

Non-returnable
Gift cards are not returnable. Orders reported more than 30 days after delivery are outside this policy.

Refunds
Once your return arrives and passes inspection, we'll email you to confirm the outcome. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post the credit. If more than 15 business days have passed since we approved your refund and you still don't see it, email support@reliefly.shop and we'll chase it down.

Questions
support@reliefly.shop — we answer every email within 24 hours on business days.