Shipping policy

Where we ship
We currently ship within the United States only. All orders are dispatched from our fulfillment partners and delivered by USPS, UPS, or a regional carrier depending on your address.

Processing time
Orders are processed within 1–2 business days of payment. Orders placed on weekends or US holidays begin processing the next business day.

Delivery time
Standard delivery takes 3–10 business days from dispatch. Most orders arrive within 5 business days. Delivery times are estimates, not guarantees, and can be affected by carrier delays, weather, and peak seasons.

Shipping cost
Shipping is free on every order. There are no handling fees, and no additional charges are collected at delivery.

Tracking
You'll receive a confirmation email as soon as your order ships, with a tracking number included. Tracking information can take 24–72 hours to become active after the email arrives — this is normal and doesn't mean your package hasn't moved.

Multi-item orders
If you order a 2-Pack or 3-Pack, your items may arrive in separate packages and on different days. You'll receive tracking for each shipment.

Wrong or incomplete addresses
Please double-check your shipping address at checkout. We're not able to reroute a package once it has shipped. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment; a second shipment may be at your cost.

Lost, stolen, or delayed packages
If tracking shows your package as delivered but you haven't received it, check with neighbours and your local carrier first, then email us at support@reliefly.shop within 7 days. If a package hasn't moved in tracking for more than 10 business days, contact us and we'll open an investigation with the carrier and replace or refund your order.

Damaged on arrival
If your order arrives damaged, email support@reliefly.shop with a photo within 7 days of delivery and we'll replace it at no cost.

Questions
support@reliefly.shop